Refund & Returns Policy

Last updated: November 2026

Thank you for shopping at oniew. Every piece is hand-crafted and made to order, and we want you to love it. This policy explains when and how you can return an item or get a refund.

1. 30-day returns on stock designs

If you're not happy with a standard (non-custom) design, you may request a return within 30 days of delivery. Items must be in their original, undamaged condition and packaging. Once we receive and inspect the return, we'll refund the product price to your original payment method.

2. Custom pieces

Because custom pieces are personalized with your verse or photo and made uniquely for you, they are final sale and cannot be returned — except where they arrive damaged or defective (see below).

3. Damage-free guarantee

We pack every order carefully. In the rare case your piece arrives damaged or defective, we'll remake and reship it free, or issue a full refund. To qualify:

• Report the issue within 48 hours of delivery.
• Email us clear photos of the damage and the packaging.

4. How to request a return or refund

Email hello@oniew.com with your order number (e.g. CR-XXXXXX) and the reason. We'll guide you through the next steps.

5. Refund timeframe

Approved refunds are initiated to your original payment method (via Razorpay). Depending on your bank or card issuer, it may take several business days for the credit to appear.

6. Shipping costs

Original and return shipping costs are non-refundable unless the item arrived damaged or we made an error. In those cases we cover all shipping.

7. Order changes & cancellations

As pieces go into production quickly, please contact us as soon as possible if you need to change or cancel an order. We can usually help before production begins.

8. Contact

Email hello@oniew.com.